Couse Syllabus
COMMUNICATION SKILLS
- Practice of pronunciation and listening skills
- Vocabulary building
- Roleplay / situational conversation
- Public speaking
- Extempore: method and practice
- Group discussion: method and practice
- Mock interview: types of interview, preparation and common questions
- Curriculum vitae/ resume writing
SOFT SKILLS
- Business etiquettes
- Grooming, workplace etiquettes, social etiquettes, telephone mannerisms, meeting and dressing etiquettes, hygiene maintenance, table manners, communication mannerisms and punctuality
- Teamwork
- Collaboration with team members, adaptability and flexibility, assertiveness, negotiation, problem solving, persuasion and conflict resolution
- Building leadership qualities
- Self-assertiveness, self-confidence, decision making, diplomacy, accountability, types of leaders and their qualities
STRESS AND TIME MANAGEMENT
- Stress management: types of stress, causes of stress, stress management and reduction techniques
- Time management: Setting goals, planning, prioritising, setting deadlines, multi-tasking, practising self-discipline, overcoming procrastination
- Interpersonal skills
- Gesture, eye contact and body language (non-verbal communication)
- Professional ethics
- Empathy
- Positive attitude